RENTAL POLICIES:

EMERGENCIES:

Emergency Services (ambulance, police, fire) are available by calling 911.   Cell phone service is available, but data may be limited limited.  We monitor our phone 24/7 and can be contacted at (304) 636-2301.   Prepare your vehicle for winter travel as you may encounter snow-covered roads during winter months. 4-wheel drive is best.

USE OF PREMISE:

Additional occupant charges will apply for each person 5 years of age or older.  Rates are based on a two-person occupancy. Maximum occupancy rules apply for each property. Only registered guests residing on the property are permitted.

CHECK-IN:

Your accommodation will be available after 3 pm.  Check-in will occur at our 'new office' located at 505 Faulkner Road (Elkins, WV 26241). Your key will be in the 'lime colored mailbox' along with a map to the properties which are located further down Faulkner Road. This 'new' office location is under renovation, so you may find it in disarray.  We are available by phone (304 636-2301) should you need assistance.

CHECK-OUT:

Check-out is 11 am on the date of your scheduled departure. Please do your own dishes. Just leave the key upon the table, and the door unlocked as our staff will be thru shortly.

CANCELLATIONS:

All advance reservations are subject to our cancellation policy.  If you feel that something could possibly impact your travel plans, we suggest that you don't 'advance reserve' ., and book just prior to your desired check-in date.  Cancellations are accepted only by telephone during business hours of 9 am to 5 pm daily.  Refunds are made only if we are able to re-rent the accommodation for each night that it was originally reserved.  Credit card processing fees may apply.  Once a reservation is confirmed, any request of change to the number of days that were originally reserved is considered a 'cancellation’ and is handled as such.

HOUSE CLEANING & LINEN FEES:

No additional fees for cleaning will be charged, provided the accommodation is left tidy and picked up with furniture returned to its proper position.  Thorough cleaning of kitchen equipment, dinnerware, and cooking utensils is required.  Linens are provided at no charge.  Bed linens are very expensive, and you will be charged for 'replacement' should they become soiled. Soiled linens are not cleaned; they are destroyed.  If we are made aware of special needs, our staff will try to accommodate your requests. Additional fees will be charged for damage should 'extra' cleaning to carpets, bed linens, or furniture is needed whether caused by accident or carelessness by occupants or pet owners.   Additional fees will exist if pet owners allow their pets to get on the beds or furniture.

GUARANTEE OF SATISFACTION:

We welcome property inspections and encourage a person to do so prior to making a reservation. This ensures that they are selecting a property that best suits their needs. When an 'advance' reservation requested, the right to refuse an accommodation at check-in is forfeited as no guarantee of satisfaction is implied. We will make every attempt to keep all equipment and appliances operational. However, realize that we are in a rural area where service personnel are limited.  For this reason, we will not guarantee certain utilities such as TV, telephone, etc.  In these instances, we reserve the right to evaluate each situation individually as to whether refunds are due.  We do not make refunds because of inclement or undesirable weather.  Refunds will be made for personal emergencies, provided that the accommodation is re-rented (see the cancellation policy above).  Allergy sufferers beware.  We allow pets. We are also located on the banks of the river, whereas the humidity generated by wet environment may be bothersome.  The cleaning agents used are ones that are common to general housekeeping.  Should any of these items be of particular concern to you, please inquire about specifics prior to making an advance reservation.  We welcome walk-ins and suggest this for people with special needs.  Without being encumbered by a financial commitment, people with special needs may first determine whether an accommodation is suitable.

NON-EMERGENCY ISSUES:

The internet has given us all the ability to complain to the world. Harsh reviews are as easy as picking up a cell phone. Certain rental sites ask us to 'review our clients'.  We feel that this is invasion of your privacy and will not participate.  In addition, we will not hound you with solicitations or advertisements.  Likewise, we ask that you give our staff a fair chance to correct issues that may occur during your stay.  They care to make your stay the best it can be as they realize that harsh, negative reviews jeopardize their employment.

FOR THE SAFETY OF ALL:

With the rental of this property, you agree to abide by the house rules which are listed in the dropdown.  You will be responsible for the conduct of the occupants.  We suggest that you share with them these policies and house rules.  Cost of mitigating damages will be charged to your credit card.  If laws are broken, fines will be assessed.  LAW ENFORCEMENT WILL BE NOTIFIED IF YOUR ACTIVITIES ON OUR PROPERTY ENDANGER THE HEALTH OR WELFARE OF OUR STAFF.  No refunds will be made if you are asked to vacate the premise.

See you on the river 🙂